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A trip of a lifetime

MultiChoice Botswana rewards Francistown branch Customer Service Agent an all-expense paid trip to the FIFA Qatar World Cup

With the just ended excitement of the 2022 FIFA World Cup, MultiChoice Botswana helped to make a few of their employees’ dreams come true with an all-expense paid trip to the most celebrated football event in the world.  Tebogo Marks, a Customer Service Representative employed at the MultiChoice Botswana Francistown Branch, was one of the few selected to win an all-expenses paid trip to the FIFA World Cup in Qatar alongside other top performing members of the pay-TV’s direct and indirect network of employees.

Marks was selected to attend this once-in-a-lifetime event, based on the outstanding performance she displayed over the years as a Customer Service Representative, since joining the brand in 2018. Tebogo Marks’ role entails assisting potential and existing customers with understanding the products and services offered by MultiChoice, promoting and selling DStv content and hardware, solving technical problems that customers maybe experiencing and handling general customer queries and complaints.

Having to deal with an array of distinct customers at MultiChoice Botswana, Tebogo leaves no stone unturned as she ensures that she gives the best service to her clients. “I have made a choice that helping people is part of who I am. As a result I am always looking for solutions to make my customers happy. In everything I do at work, I go an extra mile to elevate the MultiChoice Botswana brand. I believe in helping the customer in a timely manner as I need to show that I value them, even if it means helping a customer at odd hours. For me it doesn’t matter because my aim is to represent my organization well, but most importantly, to give customers a memorable experience,” noted Tebogo.

Bursting in excitement and enthusiasm Tebogo Marks, recalls the highlights of being selected as the winner of the FIFA World Cup Qatar 2022 trip courtesy of her employer, “The moment for me was surreal and I could not believe it, the selection of the competition was based on work competency and job satisfaction. Over the years, my dedication to my work, my ability to exceed customer service expectations and, most importantly, my active driving of internal activities for MultiChoice Botswana won me the trip to Qatar,” she adds. The selection of Tebogo Marks to attend the World Cup games in Qatar was also largely driven by her commitment to pushing MultiChoice Botswana’s JIKA Campaign. The JIKA Campaign, a customer-service focused campaign which looks at educating peers and external stakeholders on the business’ digital self-service options, was heavily dominated by Marks’ efforts and initiatives.

“It was a pleasure to be in Qatar, MultiChoice Botswana had made everything possible for the trip to take place. My employer went all out in making sure that we were comfortable and that we thoroughly enjoyed the entire experience during my short stay at Qatar. What was more exciting was being in the stadium and watching the live game of Ghana and Portugal. It was a heart-warming experience seeing Cristiano Ronaldo live. This was an experience I will never forget,” shared Tebogo.

“We are so sad to see the FIFA World Cup end but we are so glad that we were able to treat those that make it possible for Batswana to experience such amazing sport and entertainment on DStv daily, our employees, with the experience of seeing the games live in Qatar,” says Stephanie Pillay, MultiChoice Botswana Managing Director. “For us, our employees are truly at the core of everything we do. Without them, none of the magic we make through bringing the best in entertainment to our subscribers would be possible.”

Though the FIFA World Cup Qatar 2022 has ended, MultiChoice Botswana is committed to bringing more world-class sport and entertainment on DStv and Showmax this festive season and always. For more information visit www.dstv.com/en-bw or download the MyDStv App on Apple Ios and Google Play stores.

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Sport

BFA slow-stepping efforts in Wilson’s quest for citizenship?

18th March 2024

A quarter of a year ago, Zebras’ strategist, Didier Gomes Da Rosa, took a decisive step by enlisting midfielder Brandon Wilson, who flexes his soccer prowess at Ha Noi Football Club (FC) in Vietnam.

Yet, the 27-year-old sensation found himself benched before the game even started, due to his Australian nationality, despite his roots firmly planted in Gaborone, Botswana.

Fast forward to today, and Wilson’s name is still missing from the latest Zebras’ lineup for the forthcoming four-nation friendly extravaganza set to unfold in Madagascar.

Pundits from the local football arena argue that this tournament, starring The Zebras alongside Madagascar, Rwanda, and Burundi as hosts, presented a golden ticket for Wilson to unveil his skills, merge his playstyle with his teammates, and pass down his seasoned insights to the squad.

Looking ahead, The Zebras face a rugged path in their 2026 World Cup Qualifiers Group, battling titans like Algeria, Somalia, Guinea, and Uganda—teams studded with Europe-based talents. Integrating Wilson into the team now would be nothing short of strategic.

Amidst this saga, a ray of hope shined through a High Court ruling, suggesting the Botswana government’s nod towards dual citizenship, potentially giving the BFA the nudge it needed to expedite Wilson’s case.

Yet, as 2023 unfurls, Minister of Labour and Home Affairs, Anna Mokgethi, hinted at a six-month timeline to legislating this change. “We’re laying down the legal and procedural groundwork to enable dual citizenship. This process will span at least six months.

This waiting game could be pegged to aligning with the court of appeal’s decision.

“This buffer is designed to ensure a seamless transition, enabling talents like Wilson to clinch their Botswana passports and don the Zebras jersey,”

On the V.League 1 Table (Vietnam) – 2023/24 front, Wilson’s squad, Ha Noi FC, is holding sixth place after 13 showdowns, boasting 19 points—a commendable feat for their freshman year in Vietnam’s Elite League.

Since his leap to Ha Noi FC on September 5, 2023, Wilson has left his mark on 15 matches across domestic and AFC Champions League arenas, an impressive feat for his inaugural season.

In a recent WeekendSport dialogue, Da Rosa sung praises of Wilson’s gameplay. “Wilson’s mastery of the field, his spatial awareness, and ball reception, earmark him as a midfield marvel. His strategic positioning is a lesson in discipline, a skill set our team can greatly benefit from.

“He’s a crucial cog in our quest toward the 2026 World Cup dream,” Da Rosa said.

 

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Sport

Kemoeng’s departure opens doors for School sports – BOSETU

18th March 2024

The departure of Kitso Kemoeng from the Ministry of Youth, Sports, and Culture has been met with a sigh of relief by many, particularly by the Botswana Sectors of Educators Trade Union (BOSETU). Kemoeng’s tenure as Permanent Secretary was marked by a lack of progress and engagement on the issue of reinstating school sports, which has been a crucial aspect of child development in Botswana.

BOSETU had accused Kemoeng of being a stumbling block to the resuscitation of school sports, citing his arrogant and anti-engagement attitude towards the issue. His transfer to the Botswana Public Service College has been seen as a positive development by the union, as it signals a clear message that non-delivery and lack of vision will not be tolerated within the government.

The union has expressed confidence in the new Permanent Secretary, Bright John, who is expected to bring a fresh perspective and understanding of the importance of sports and culture in the holistic development of children. The absence of school sports in Botswana has had a detrimental impact on the youth and the development of sports in the country, and it is imperative that immediate action is taken to reinstate these programs.

According to BOSETU the departure of Kemoeng from the Ministry of Youth, Sports, and Culture is a step in the right direction towards reviving school sports in Botswana. The union and other stakeholders are hopeful that under the leadership of Bright John, progress will be made in ensuring the well-being and development of the youth through sports. It is time to breathe a sign of relief and look forward to a brighter future for school sports in Botswana.

 

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Sport

Will Makhwengwe’s exit halt Tafic’s remarkable streak?

24th February 2024

The abrupt severance of ties between Tafic Football Club and its erstwhile commander-in-chief, Philemon Makhwengwe, colloquially celebrated as the “Spin Doctor”, has sent ripples through the football aficionado community, given his laudable stewardship in the 2023/24 Botswana Premier League (BPL) crusade. The narrative of Matjimenyenga, as Tafic is affectionately dubbed, narrates a saga of resilience, having faced the ignominy of relegation to the Debswana First Division North on two occasions prior.

The chronicle of their fall from grace in 2018, settling at a dismal 14th place with a record marred by more losses than victories, delineates a club in dire need of strategic revival. Fast-forward to the present campaign, and the transformation under Makhwengwe’s aegis has been nothing short of remarkable. At the cessation of 16 rounds, Tafic perched at the fifth position with 24 points is a testament to an emboldened renaissance.

However, the plot thickened on the 20th of February, 2024, as Tafic pronounced the departure of Makhwengwe from his coaching pedestal via a Facebook communiqué, a move that bewildered the football-watching public. Discrepancies surfaced, with reports attributing his departure to discord with the club’s upper echelons over proposed adjustments within the technical team, painting a picture of internal discord.

Makhwengwe, a tactician revered for his prowess in architecting footballing triumphs, has been instrumental in Tafic’s ascent from the quagmire of league standings to a commendable sixth position. This leaves the footballing realm in suspense over Tafic’s trajectory post-Makhwengwe, especially after their recent conquest over Gaborone United, thrusting them into a formidable league position.

Amidst this backdrop of controversy, where Makhwengwe’s own assertions conflict with the official narrative – oscillating between resignation and dismissal – the saga unfolds with layers of intrigue. The spectacle calls into question the capacity of Tafic to sustain their impressive run. The precedence set by Cote D’Ivoire’s astonishing turnaround at the Africa Cup of Nations (AFCON) after a managerial upheaval offers a glimmer of unpredictability inherent in football, though juxtaposing club football dynamics with international fixtures holds its own set of complexities.

As Tafic grapples with the loss of one of Botswana’s most esteemed coaching figures, the overarching question looms: How will this episode influence their fortunes as the season wades into its critical junctures? With the BPL already witnessing a carousel of coaching departures, Tafic’s saga adds a compelling chapter to the unfolding narrative of a league characterized by flux and fervor. The departure of Makhwengwe not only marks a pivotal moment for Tafic but underscores the perennial dance between stability and upheaval in the quest for footballing glory.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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