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BTC sets mark with royalty program

Botswana Telecommunications Corporation (BTC) continues to make strides to empower communities and Batswana. This week the telco giant awarded a loyal customer, who won the Recharge to Win competition with a brand-new Toyota Land Cruiser over P 400 000.00.

The loyal customer, Ms Tawana Professor, a farmer from Shashe-Mooke participated in the BTC Recharge to win Competition. For one to participate in this competition they have to recharge with BTC airtime worth P30 or more using BTC channels such as Vouchers, Virtual channels, Bank Top up, Nthope, Mobile APP and SMEGA. The higher the recharge frequency, the higher the chances of one walking away with prizes.

Handing over the car, in the presence of the area MP responsible for Gaborone Central, Tumisang Mangwegape-Healey, the BTC Managing Director (A), Aldrin Sivako said BTC celebrating 40 years of progress and anchoring the National economy, would not have made any progress had it not been for its stakeholders especially its valued customers. ‘It is for this reason that as we celebrate our 40th anniversary and our accomplishments over the years that we pause and acknowledge those who have made us who we are.

It brings us great joy at BTC to change the lives of our customers and contribute to the socio-economic development of our country. Even better making a difference during these trying times of COVID-19,” he said.

The competition winner Professor was excited after winning the brand-new vehicle, stating that she was not anticipating it and that the Land Cruiser will help her carry out farming activities, “I am so excited and still can’t believe that I have won. I will now be able to run my business errands smoothly especially at the farm”, she said.

The telco giant which is celebrating its 40th anniversary this year, has already handed over two of the three cars to its loyal customers. The first car, a Toyota Corolla Hatch was won by Mr Dan Kapeko in June this year. Customers still stand a chance to win a Toyota Legend 50 and weekly cash prizes of up to P4000.00.

BTC continues to empower its customers and Batswana at large through various initiatives. In the past six years BTC Foundation has spent a staggering P6 million developing and supporting various citizen driven initiatives in the country.

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Corporate

Cresta Group Sets Foot in Scenic Cape Town

16th April 2021
cresta

Home of Table Mountain and Robben Island now has one more four-star national wonder on their list, Cresta Grande Cape Town.

Cresta Marakanelo Limited was proud to support and celebrate its sister company Cresta Hotels, as they opened their doors to the scenic Cape Town hotel, the first time the hotel chain has operated in South Africa’s internationally renowned global tourism ‘capital’.

Cresta Marakanelo Limited operates 11 hotels in Botswana and 1 hotel in Lusaka, Zambia. Sister Company Cresta Hotels, operates 5 hotels in Zimbabwe; making the Cape Town property the 6th Hotel in the Cresta Hotels portfolio
The name Cresta Grande Cape Town is reflective of the magnitude and refinement of the 19-story establishment, which is situated in the heart of the Mother City.

“Cresta Grande Cape Town was formally opened on Thursday, April 15, 2021. We as Cresta Marakanelo Limited were very excited to be a part of the unveiling of the new addition to the Group.” stated Mokwena Morulane, Cresta Marakanelo Limited Managing Director.

Cresta Grande hotel has 242 elegant bedrooms, that provide scenic views of the Table Mountain and refreshing oceanic views a stone-throw away. A series of conference and banqueting rooms, a 24-hour café, bar and lounge, gymnasium, sauna and steam room, covered and access-controlled parking area, and outdoor swimming pool with sundeck make it ideal for both business leisure.

Travelers from all corners of the earth can now indulge in the beauty, class and exclusivity of yet another Cresta Group masterpiece. Experience authentic global modern metropolitan experience dovetailed with true African hospitality and bespoke service.

“If you yearn to savor scenic landscape views, aesthetic hotel features and superior service, then, come home to Cresta Grande Cape Town.” noted Jean Pierre Moggee, Cresta Grande Cape Town General Manager.

We are optimistic that the rollout of the COVID-19 vaccines will provide much needed stimulation of the local and international travel industry. Our priority as the tourism industry is to emphasise safety and get local and global economy firing again. This new addition to the Group will allow for experiences of True African Hospitality, where our guests can enjoy the scenic cosmopolitan Cape Town, enjoy a direct flight to, and stay with us at our Cresta Maun properties; providing the perfect Gateway to the Okavango Delta.

Travelers can further enjoy our Cresta Mowana Safari Resort & Spa, which is situated on the banks of the magical Chobe River. Our Cresta properties will continue to maintain extra cleaning protocols and minimal touchpoint experience and will ensure that staff and guests alike take all due COVID-19 precautions.” concludes Morulane.

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Business

BancABC’s new brand promise places prominence on enhanced customer experience 

30th March 2021
BANC-ABC

BancABC, the BSE-listed bank, today announced the launch of its new brand promise, “We Understand You” to further encapsulate the Bank’s commitment to its customers and their needs.

The rationale for the launch comes at a time that requires innovative and agile financial solutions in order to improve customer’s banking experience, deliver consistent quality service and solidify relationships established over the years.

Commenting on the launch, BancABC Managing Director, Kgotso Bannalotlhe said, “The launch of our new brand promise follows a deep dive into our employees, customers, partners, and investors’ expectations, which was prudent in order to understand their evolving needs.  We have taken heed of all the feedback received and remain committed to continuously seeking ways to offer improved products and services, reinventing financial solutions and above all, a seamless banking experience.”

The launch of the three year “We Understand You” campaign, comes on the back of the Bank’s 10th anniversary, and in these rapidly changing and tumultuous times, the Bank has moved with dexterity to fortify its value proposition to its customers. Through the launch of this new brand promise, the Bank seeks to strengthen its offerings within Retail, SMME and Corporate banking.

The Bank’s previous brand promise was “Changing For You” and has now evolved into the “We Understand You” that reflects BancABC’s commitment to understanding its customers’ needs, offering solutions for every stage of their life and business journey, as they strive towards achieving their financial goals.

In light of prioritizing customer experience, the Bank increased its transactional capabilities by launching a new 3D Secure programme called Verified by Visa. This online security protocol, which provides cardholders with an additional authentication layer that confirms the validity of their identity, prevents the unauthorised usage of payment cards. Additionally, BancABC introduced Contactless debit and credit cards, which give customers the convenience of making payments by simply tapping their card on contactless Point-of-Sale machines.

“These customer-centric solutions are a demonstration of our promise to positioning ourselves as the preferred bank for the people of Botswana. These are also proof points of the Bank’s efforts to enhance the transactional capabilities by offering customers hassle-free functionalities that encourage them to transact more; and as a result, improve the overall value proposition,” says Grace Setlhare-Mankanku, Head of Retail Banking.

BancABC also made significant efforts to increase its geographical footprint, by adding four new ATMs to its network at the various Sales and Service Centres across the country, to decrease traffic at the branches and services centres and provide customers with easy access to banking services.

To better serve customers who prefer remote banking and to promote social distancing practices, BancABC successfully its revamped mobile banking platform, SaruMoney which is accessible through USSD and as an App. The Bank continues to expand capabilities on the SaruMoney platform in line with its focus on innovative digital banking solutions.

Designed with the typical Botswana bank user’s needs in mind, SaruMoney has increased security features, ensuring safe, accessible, reliable, and universal movement of funds. Additionally, BancOnline, the state-of-the-art digital platform, tailor-designed for improving the digital banking experience for Commercial Banking customers has also helped spur growth in BancABC’s transactional volumes, further entrenching the Bank as Botswana’s bank of choice.

“We Understand You” is an outward expression to our customers and the communities we serve, and it affirms that we acknowledge them, hear them, and recognise their needs. This is particularly essential for us right now, as we are required to be nimble in order to adapt to market changes, trends, as well as customers’ dynamic needs.

I firmly believe that our new brand promise is a testament to our business’s ability to respond to the evolving market conditions while ensuring we deliver quality services for the next ten years and beyond,” concludes Bannalotlhe.

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Corporate

Digitalization safe to restore future economic challenges-Huawei

18th March 2021
Huwaei & Botho

Giant Information and Communications Technology service provider, Huawei Botswana and Botho University have established a partnership to bring a cutting-edge ICT gear to Botswana for the future use of teaching and research.

As the world continues to choke on COVID-19 contagious waves and economies declining, knowledge and digitalization could be key powers critical in bringing stability and fast restoration for both social and economic challenges, post the COVID-19 fever.

This was said by Huawei Botswana Managing Director, Ye Huihui, at the launch of Huawei Academy at Botho University on Thursday in Gaborone. Huawei Botswana has invested in the academy that will see two hundred students enrolled for ICT studies and research every year.

“Setting up the Huawei ICT Academy in partnership with Botho University was not an option, rather a must to enable the young generation to learn and use the expertise to safe work and also to bring economical balance to everyone. Huawei, as a solution in the global ICT space, we carry a lot of expertise from technology.

We established through our digitally linked business platform to build a robust internal knowledge community. We will be grateful to share our global cases to this nation and its citizens to help them to ease the way to the recovery process,” said Huihui.

Minister of Tertiary Education, Research, Science and Technology, Dr Douglas Letsholathebe shared the same sentiments, saying COVID-19 has rapidly morphed into an unprecedented health, economic, sociocultural and geopolitical crisis. The education minister says the impact on the educational sector resulted in the disruption of learning at all levels of education (as evident by the poor performance in the BGCSE).

“The use of ICT has taken precedence in order for institutions to stay afloat in the space of training for the knowledge-based economy. The need to increase access to off campus online teaching and learning is seen as a measure which can support the learning never stops initiative.”

The Fourth Industrial Revolution has the potential to raise global income levels and improve the quality of life for populations around the world. Technology, Letsholathebe says, has made possible new products and services that increase the efficiency and pleasure of people’s personal lives.

Huawei has provided fully equipped labs for the new academy and training materials for various courses worth P350 000. Through these labs, Botho University will target to train more than 200 students per year in the latest technologies such as routing and switching, cloud computing, internet of things, 5G technology, big data, storage and artificial intelligence. Further, students who have demonstrated interest in the ICT sector will get a chance to enrol for the various courses at Huawei Academy for free. The academy will host multiple creative learning resources such as books, lab guides, e-learning and online tests, along with various simulation tools.

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