This week found me sitting beside my sister’s sick bed at a hospice in the south of Scotland. According to its website, the Ayrshire Hospice “provides outstanding quality care and services which helps those with any life-limiting illness.
Care is provided where there is no cure for the condition, but which improves the quality of each day for people who have a limited time to live….. “ this is my first exposure to such a facility and I am overwhelmed mostly because I have discovered an organisation that truly lives up to its mission statement and. for that matter, everything else.
I am experiencing a great model of a business. I purposely do not use the term ‘business model’ because this refers to how a company intends to make profits but the hospice is a charitable organisation and exits for another reason. Notwithstanding it has purpose, direction, structure, customer service and passion and its entire operation demonstrates the bringing together of all of these components which gives life to the maxim ‘the whole is greater than the sum of its parts’.
Generally speaking, people who are dying need care in four areas (physical comfort, emotional needs, spatial issues and practical tasks) and the hospice excels at all of these. While this is a place where people come to die, paradoxically it feels more like a hotel than a hospital. They have recreated the territory completely and when the context changes, so does the experience.
When a visitor signs in at the reception area they are registered not by a surly security guard but a smiling and caring volunteer who also will also call a taxi for you when you leave. The rooms (which would be wards in a hospital) are bright and airy, done in soft pastel colours; an extra personal touch is the whiteboard near each bed with the heading ‘What matters to you’, for patients to post cards, memorabilia notes etc. Lounges for visitors have coffee and snack machines, complimentary cakes and light refreshments which, if you want to indulge in, you can contribute through a donations tin – by the way the millionaire’s shortbread is to die for (and no that’s not intended as a poor-taste pun though humour also has its place here) and second in deliciousness only to the strawberry tart – I have had my fair share of both.
I have always asserted that you can only get really good customer service by employing people who ‘get-it’ and this hospice has nailed this. As this is my second trip in a fortnight, I have seen shifts of workers come and go and regardless of this continuous change, the care and professionalism never falters. And this service is not just reserved for patients as there is almost as much attention given to visiting family and friends as that which is lavished on patients.
No request is too much whether they want an ice cream cone or to be wheeled outside for a fag; there is no judgement, no sigh of protest just a let-us-know-what-we-can-do-for-you-attitude. Since we have been here we have had counsellors and doctors give us individual and group feedback in small Zen room where patients and families can “spend quiet reflective time”, or if they prefer, they can stroll the gardens.
For people visiting from afar or spending nights at the hospice there is a fully contained cottage to use so that one can shower or catch a few hours of shut eye during the day. The doctors know when they give us feedback and stroke my sister’s arm with genuine care – it’s all about her, without forgetting about us. No sign of staff rushed off their feet – I have witnessed nursing and care delivered at its best and I am in inspired.
The hospice is a charity staffed by volunteers and payroll staff a far cry from the broken and spent National Health Service which my sister was subjected to before she got to this comparative Utopia. So she gets this truly world-class care experience which we would never have been able to provide at home. With an operating cost of â‚¤20K a day (about P265k), providing this service doesn’t come cheap but of course we don’t pay anything at all as this is all courtesy of some state aid and money from benefactors.
I know that very few people get palliative care, especially to this standard, but as a close family member nears her death I am realising that care at this level is an essential part of medical care at the end of life. A peaceful death might mean something different to different people: For some they may want to know when death is near so they can have a few last words with the people they love and take care of personal affairs: Perhaps you want to die quickly and not linger:
Perhaps you would like to be at home when others want to be in a hospital where they can receive treatment for an illness until the very end: Some people want to be surrounded by family and friends; others want to be alone. Of course, often one doesn’t get to choose. But, avoiding suffering, having your end-of-life wishes followed, and being treated with respect while dying are common hopes.
My sister may well have passed by the time that this goes to print but what a beautiful passage I have witnessed for her. It is what she wanted – every wish taken care of and every need met and her dignity intact. I shall be forever in awe of the people who make this work their passion and the difference they make to the world and those leaving it.
Seventy-seven years ago, on the evening of December 2, 1943, the Germans launched a surprise air raid on allied shipping in the Italian port of Bari, which was then the key supply centre for the British 8th army’s advance in Italy.
The attack was spearheaded by 105 Junkers JU88 bombers under the overall command of the infamous Air Marshal Wolfram von Richthofen (who had initially achieved international notoriety during the Spanish Civil War for his aerial bombardment of Guernica). In a little over an hour the German aircraft succeeded in sinking 28 transport and cargo ships, while further inflicting massive damage to the harbour’s facilities, resulting in the port being effectively put out of action for two months.
Over two thousand ground personnel were killed during the raid, with the release of a secret supply of mustard gas aboard one of the destroyed ships contributing to the death toll, as well as subsequent military and civilian casualties. The extent of the later is a controversy due to the fact that the American and British governments subsequently covered up the presence of the gas for decades.
At least five Batswana were killed and seven critically wounded during the raid, with one of the wounded being miraculously rescued floating unconscious out to sea with a head wound. He had been given up for dead when he returned to his unit fourteen days later. The fatalities and casualties all occurred when the enemy hit an ammunition ship adjacent to where 24 Batswana members of the African Pioneer Corps (APC) 1979 Smoke Company where posted.
Thereafter, the dozen surviving members of the unit distinguished themselves for their efficiency in putting up and maintaining smokescreens in their sector, which was credited with saving additional shipping. For his personal heroism in rallying his men following the initial explosions Company Corporal Chitu Bakombi was awarded the British Empire Medal, while his superior officer, Lieutenant N.F. Moor was later given an M.B.E.
Remember: bricks and cement are used to build a house, but mutual love, respect and companionship are used to build a HOME. And amongst His signs is this: He creates for you mates out of your own kind, so that you may find contentment (Sukoon) with them, and He engenders love and tenderness between you; in this behold, there are signs (messages) indeed for people who reflect and think (Quran 30:21).
This verse talks about contentment; this implies companionship, of their being together, sharing together, supporting one another and creating a home of peace. This verse also talks about love between them; this love is both physical and emotional. For love to exist it must be built on the foundation of a mutually supportive relationship guided by respect and tenderness. As the Quran says; ‘they are like garments for you, and you are garments for them (Quran 2:187)’. That means spouses should provide each other with comfort, intimacy and protection just as clothing protects, warms and dignifies the body.
In Islam marriage is considered an ‘ibaadah’, (an act of pleasing Allah) because it is about a commitment made to each other, that is built on mutual love, interdependence, integrity, trust, respect, companionship and harmony towards each other. It is about building of a home on an Islamic foundation in which peace and tranquillity reigns wherein your offspring are raised in an atmosphere conducive to a moral and upright upbringing so that when we all stand before Him (Allah) on that Promised Day, He will be pleased with them all.
Most marriages start out with great hopes and rosy dreams; spouses are truly committed to making their marriages work. However, as the pressures of life mount, many marriages change over time and it is quite common for some of them to run into problems and start to flounder as the reality of living with a spouse that does not meet with one’s pre-conceived ‘expectations’. However, with hard work and dedication, couples can keep their marriages strong and enjoyable. How is it done? What does it take to create a long-lasting, satisfying marriage?
Below are some of the points that have been taken from a marriage guidance article I read recently and adapted for this purposes.
POSITIVITY Spouses should have far more positive than negative interactions. If there is too much negativity — criticizing, demanding, name-calling, holding grudges, etc. — the relationship will suffer. However, if there is never any negativity, it probably means that frustrations and grievances are not getting ‘air time’ and unresolved tension is accumulating inside one or both partners waiting to ‘explode’ one day.
“Let not some men among you laugh at others: it may be that the (latter) are better than the (former): nor let some women laugh at others: it may be that the (latter) are better than the (former): nor defame nor be sarcastic to each other, nor call each other by (offensive) nicknames.” (49:11)
We all have our individual faults though we may not see them nor want to admit to them but we will easily identify them in others. The key is balance between the two extremes and being supportive of one another. To foster positivity in a marriage that help make them stable and happy, being affectionate, truly listening to each other, taking joy in each other’s achievements and being playful are just a few examples of positive interactions. Prophet Muhammad (PBUH) said: “The believers who show the most perfect faith are those who have the best character and the best of you are those who are best to their wives”
Another characteristic of happy marriages is empathy; understanding your spouses’ perspective by putting oneself in his or her shoes. By showing that understanding and identifying with your spouse is important for relationship satisfaction. Spouses are more likely to feel good about their marriage and if their partner expresses empathy towards them. Husbands and wives are more content in their relationships when they feel that their partners understand their thoughts and feelings.
Successful married couples grow with each other; it simply isn’t wise to put any person in charge of your happiness. You must be happy with yourself before anyone else can be. You are responsible for your actions, your attitudes and your happiness. Your spouse just enhances those things in your life. Prophet Muhammad (PBUH) said: “Treat your women well and be kind to them for they are your partners and committed helpers.”
Successful marriages involve both spouses’ commitment to the relationship. The married couple should learn the art of compromise and this usually takes years. The largest parts of compromise are openness to the other’s point of view and good communication when differences arise.
When two people are truly dedicated to making their marriage work, despite the unavoidable challenges and obstacles that come, they are much more likely to have a relationship that lasts. Husbands and wives who only focus on themselves and their own desires are not as likely to find joy and satisfaction in their relationships.
Another basic need in a relationship is each partner wants to feel valued and respected. When people feel that their spouses truly accept them for who they are, they are usually more secure and confident in their relationships. Often, there is conflict in marriage because partners cannot accept the individual preferences of their spouses and try to demand change from one another. When one person tries to force change from another, he or she is usually met with resistance.
However, change is much more likely to occur when spouses respect differences and accept each other unconditionally. Basic acceptance is vital to a happy marriage. Prophet Muhammad (PBUH) said: “It is the generous (in character) who is good to women, and it is the wicked who insults them.” “Overlook (any human faults) with gracious forgiveness.” (Quran 15:85)
COMPASSION, MUTUAL LOVE AND RESPECT
Other important components of successful marriages are love, compassion and respect for each other. The fact is, as time passes and life becomes increasingly complicated, the marriage is often stressed and suffers as a result. A happy and successful marriage is based on equality. When one or the other dominates strongly, intimacy is replaced by fear of displeasing.
It is all too easy for spouses to lose touch with each other and neglect the love and romance that once came so easily. It is vital that husbands and wives continue to cultivate love and respect for each other throughout their lives. If they do, it is highly likely that their relationships will remain happy and satisfying. Move beyond the fantasy and unrealistic expectations and realize that marriage is about making a conscious choice to love and care for your spouse-even when you do not feel like it.
Seldom can one love someone for whom we have no respect. This also means that we have to learn to overlook and forgive the mistakes of one’s partner. In other words write the good about your partner in stone and the bad in dust, so that when the wind comes it blows away the bad and only the good remains.
Paramount of all, marriage must be based on the teachings of the Noble Qur’an and the teachings and guidance of our Prophet Muhammad (PBUH). To grow spiritually in your marriage requires that you learn to be less selfish and more loving, even during times of conflict. A marriage needs love, support, tolerance, honesty, respect, humility, realistic expectations and a sense of humour to be successful.
The past week or two has been a mixed grill of briefs in so far as the national employment picture is concerned. BDC just injected a further P64 million in Kromberg & Schubert, the automotive cable manufacturer and exporter, to help keep it afloat in the face of the COVID-19-engendered global economic apocalypse. The financial lifeline, which follows an earlier P36 million way back in 2017, hopefully guarantees the jobs of 2500, maybe for another year or two.
It was also reported that a bulb manufacturing company, which is two years old and is youth-led, is making waves in Selibe Phikwe. Called Bulb Word, it is the only bulb manufacturing operation in Botswana and employs 60 people. The figure is not insignificant in a town that had 5000 jobs offloaded in one fell swoop when BCL closed shop in 2016 under seemingly contrived circumstances, so that as I write, two or three buyers have submitted bids to acquire and exhume it from its stage-managed grave.