BOCRA must push for communications sector policy � BIDPA
The Botswana Communications Regulations Authority (BOCRA) has been urged to advocate for the development of a policy document for the communications sector. The policy will help improve the capacity of the regulator to further develop the sector.
A policy document will set the performance targets of the sector as well as the governance arrangements and implementation setup, and how performance measurement is to be carried out.
The study has revealed that the majority of the broadcasting sector remains unregulated, or at least remains outside of the ambit of BOCRA’s regulatory authority. The unregulated sector thus includes RB 1 and 2, BTv, all the SABC channels (1, 2, and 3), DSTv Botswana and Multi Choice South Africa. However, in the case of the SABC channels, geographical reach is largely restricted to villages and towns close to South Africa.
“The most influential radio media, RB1 and RB2 and BTv are unregulated by BOCRA. Being thus unregulated implies a lack of capacity by BOCRA to exert regulatory discipline on the most influential media, possibly leading to lack of uniformity of standards.”
According to a Customer Satisfaction Survey commissioned by BOCRA and carried out by the Botswana Institute for Development Policy Analysis (BIDPA), the general view is that overall; respondents are satisfied with communications sector services in Botswana.
But the fact that there is no policy statement/document for the communications sector, which, in turn means no performance targets, implementation arrangements and other implementation measures are set for the sector, remains a cause for concern for BIDPA researchers.
“In order to improve customer understanding of the relationship between technical matters and service quality and pricing, BOCRA must increase targeted educational efforts in those particular matters. For example, the relationship of bandwidth, Internet speed and Internet type to their satisfaction with services are less understood by the users of BOCRA regulated service,” BIDPA researchers noted in their conclusions.
According to the Study, the most commonly used mode of communication in Botswana is the cellular phone. At least 93% of respondents had a mobile phone set. The least common mode of communication in the country is the fixed line telephony.
Only 15% of the respondents indicated owning a fixed line telephone either at work or in their homes a number of factors, such as the improvements in technology, particularly the entrance of mobile telephones ought to explain this development.
The Survey report further notes that the growth in use of the mobile phone as the most common mode of communication in Botswana is in consonance with the finding of the Operator and Customer Perception Survey of 2012 (BTA 2012), carried out at the behest of the then regulator of the telecommunications sector, the Botswana
Telecommunications Authority or BTA. It is also reflected in global trends, where the ITU shows mobile telephony as the most common communications mode for the developed countries.
However, BIDPA researchers are of the view that in order to improve the capacity of the regulator to improve its evidence based decision making processes, BOCRA must pay more focus on generating customer service information.
They note that the regulator would be aided by section 8 of the Communications Regulatory Act to require information from operators that may also aid the information obtained from undertakings such as this one. Further, they say the benefit of this intervention will spread beyond just the communications sector as others, including researchers, policy makers, and service providers will also be able to better understand the sector, including its contribution to national development.
The Survey concludes by stating that exempting state broadcasters from regulatory authority is likely to lead to unbalanced development of the sector, and possibly expose some of the users to suboptimal services. In Botswana’s case, the study notes, it has been consistently shown that state broadcasters are actually the most influential broadcasters, which implies that regulatory authority is not applied at the most influential parts of the industry
OTHER FINDINGS
The BOCRA Customer Satisfaction Survey noted that the influence of age, gender, geography and education on customer satisfaction tends to vary depending on the sector being analysed. For instance, where mobile telephony is concerned, the youth are clearly the most dominant age group in terms of usage of the technology. Similarly they use many other applications offered by, the Internet, and data usage. However, the youth do not seem particularly keen on fixed lines.
On the other hand, the Survey states that it appears that geographical location has little influence on the choice of billing method for the respondents. This could either be that optimal services are being provided by service providers, in other words, that regulation is effective.
As expected the study confirmed that most people are multiple users of communication modes. Whereas the study set out to interview a 1000 people, it has turned out that the study generated over 2600 responses.
“Such a pattern signifies the fact that any one user of communications modes uses more than just one. Another notable matter is that these modes of communication offer different solutions. The cellular phone offers voice calls, short messaging, Internet services, social media and others. Similarly the post office offers more than just posting letters-it offers philately, old age pensions, money orders and others. It can be concluded therefore that the development of any of the subsectors of the communications sector will further add to the satisfaction of customers,” the researchers write in their report.
They note that high rates of knowledge prevail in terms of the correct conduct of using mobile phones.
“Similarly respondents knew of the need to not disturb infrastructure meant for mobile, radio, television and other communications. For instance, the majority of the respondents understood the importance of NOT sending pornographic and other obscene materials. The study has revealed that generally consumers do not pay much attention to standard technical details that have a bearing on quality, pricing and efficiency. Such issues as the speed of the Internet, the type of the Internet directly impact the quality of service, but generally customers tend to pay little attention to either.”
The Survey notes that the capacity of each sector to perform optimally depends, to varying degrees on that of other sectors:
“For example, the fact that the majority of Internet services are accessed through mobile phone sets means that satisfaction levels in the Internet service provision are, to some extent reliant on the optimality of mobile phone network capacity. Similarly the Kitsong Centres, provided through post offices provide access to Internet, and similarly some radio services are provided online. On the other hand, the post offices, with their wide network of bureaus and agencies improve mobile phone access by selling air time vouchers; whereas part of access to the public broadcaster, BTv is carried by the DSTv signal. There are probably many other interdependencies in the communications sector which can be improved through targeted developmental and regulatory activities.”
IMPLICATIONS
The above finding has one implication for any evaluation; it means that assessments of customer satisfaction matters are not without complexity. As stated, for instance, that part of the BTv signal is carried through DSTv, it implies that the capacity of DSTv to deliver, instance clear signal could impact on the customer satisfaction of BTv watchers.
Similarly, the satisfaction of Internet users who use mobile phone handsets to access the web may be influenced directly by the capacity of the carriers such as Mascom, Orange and be Mobile to provide a quality service. These are actually the majority of Internet surfers in Botswana.
The BIDPA researchers observe that from an interventionist policy perspective however, it suggests that lags in developments by any of the sector may lead to underperformance by other subsectors.
News
19 Bokamoso Private Hospital nurses graduate at Lenmed Nursing College
The graduation of 19 nurses from Bokamoso Private Hospital at Lenmed Nursing College marks a significant milestone in their careers. These nurses have successfully completed various short learning programs, including Adult Intensive Care Unit, Emergency Nursing Care, Anaesthetic & Recovery Room Nursing, Anaesthetic Nursing, and Recovery Room Nursing. The ceremony, held in Gaborone, was a testament to their hard work and dedication.
Lenmed Nursing College, a renowned healthcare group with a presence in South Africa, Botswana, Mozambique, and Ghana, has been instrumental in providing quality education and training to healthcare professionals. The Group Head of Operations, Jayesh Parshotam, emphasized the importance of upskilling nurses, who are at the forefront of healthcare systems. He also expressed his appreciation for the partnerships with Bokamoso Private Hospital, the Ministry of Health, and various health training institutes in Botswana.
Dr. Morrison Sinvula, a consultant from the Ministry of Health, commended Lenmed Health and Lenmed Nursing College for their commitment to the education and training of these exceptional nurses. He acknowledged their guidance, mentorship, and support in shaping the nurses’ careers and ensuring their success. Dr. Sinvula also reminded the graduates that education does not end here, as the field of healthcare is constantly evolving. He encouraged them to remain committed to lifelong learning and professional development, embracing new technologies and staying updated with the latest medical advancements.
Dr. Gontle Moleele, the Superintendent of Bokamoso Private Hospital, expressed her excitement and pride in the graduating class of 2023. She acknowledged the sacrifices made by these individuals, who have families and responsibilities, to ensure their graduation. Dr. Moleele also thanked Lenmed Nursing College for providing this opportunity to the hospital’s nurses, as it will contribute to the growth of the hospital.
The certificate recipients from Bokamoso Private Hospital were recognized for their outstanding achievements in their respective programs. Those who received the Cum Laude distinction in the Adult Intensive Care Unit program were Elton Keatlholwetse, Lebogang Kgokgonyane, Galaletsang Melamu, Pinkie Mokgosi, Ofentse Seboletswe, Gorata Basupi, Bareng Mosala, and Justice Senyarelo. In the Emergency Nursing Care program, Atlanang Moilwa, Bakwena Moilwa, Nathan Nhiwathiwa, Mogakolodi Lesarwe, Modisaotsile Thomas, and Lorato Matenje received the Cum Laude distinction. Kelebogile Dubula and Gaolatlhe Sentshwaraganye achieved Cum Laude in the Anaesthetic & Recovery Room Nursing program, while Keletso Basele excelled in the Anaesthetic Nursing program. Mompoloki Mokwaledi received recognition for completing the Recovery Room Nursing program.
In conclusion, the graduation of these 19 nurses from Bokamoso Private Hospital at Lenmed Nursing College is a testament to their dedication and commitment to their profession. They have successfully completed various short learning programs, equipping them with the necessary skills and knowledge to excel in their respective fields. The collaboration between Lenmed Nursing College, Bokamoso Private Hospital, and the Ministry of Health has played a crucial role in their success. As they embark on their careers, these nurses are encouraged to continue their professional development and embrace new advancements in healthcare.
News
BNF secures 15 constituencies in UDC coalition, wants more
The Botswana National Front (BNF) has recently announced that they have already secured 15 constituencies in the Umbrella for Democratic Change (UDC) coalition, despite ongoing negotiations. This revelation comes as the BNF expresses its dissatisfaction with the current government and its leadership.
The UDC, which is comprised of the BNF, Botswana Peoples Party (BPP), Alliance for Progressives (AP), and Botswana Patriotic Front (BPF), is preparing for the upcoming General Elections. However, the negotiations to allocate constituencies among the involved parties are still underway. Despite this, the BNF Chairman, Patrick Molotsi, confidently stated that they have already acquired 15 constituencies and are expecting to add more to their tally.
Molotsi’s statement reflects the BNF’s long-standing presence in many constituencies across Botswana. With a strong foothold in these areas, it is only natural for the BNF to seek an increase in the number of constituencies they represent. This move not only strengthens their position within the UDC coalition but also demonstrates their commitment to serving the interests of the people.
In a press conference, BNF Secretary General, Ketlhafile Motshegwa, expressed his discontent with the current government leadership. He criticized the ruling Botswana Democratic Party (BDP) for what he perceives as a disregard for the well-being of the Batswana people. Motshegwa highlighted issues such as high unemployment rates and shortages of essential medicines as evidence of the government’s failure to address the needs of its citizens.
The BNF’s dissatisfaction with the current government is a reflection of the growing discontent among the population. The Batswana people are increasingly frustrated with the lack of progress and the failure to address pressing issues. The BNF’s assertion that the government is playing with the lives of its citizens resonates with many who feel neglected and unheard.
The BNF’s acquisition of 15 constituencies, even before the negotiations have concluded, is a testament to their popularity and support among the people. It is a clear indication that the Batswana people are ready for change and are looking to the BNF to provide the leadership they desire.
As the negotiations continue, it is crucial for all parties involved to prioritize the interests of the people. The allocation of constituencies should be done in a fair and transparent manner, ensuring that the voices of all citizens are represented. The BNF’s success in securing constituencies should serve as a reminder to the other parties of the need to listen to the concerns and aspirations of the people they aim to represent.
In conclusion, the BNF’s acquisition of 15 constituencies, despite ongoing negotiations, highlights their strong presence and support among the Batswana people. Their dissatisfaction with the current government leadership reflects the growing discontent in the country. As the UDC coalition prepares for the upcoming General Elections, it is crucial for all parties to prioritize the needs and aspirations of the people. The BNF’s success should serve as a reminder of the importance of listening to the voices of the citizens and working towards a better future for Botswana.
News
Children’s summit to discuss funding of NGOS
One of the key issues that will be discussed by the Childrens’ Summit, which will be hosted by Childline Botswana Trust on 28th – 30th November in Gaborone, will be the topical issue of financing and strengthening of civil society organizations.
A statement from Childline Botswana indicates that the summit will adopt a road map for resourcing the children’s agenda by funding organizations. It will also cover issues relating to child welfare and protection; aimed at mobilizing governments to further strengthen Child Helplines; as well as sharing of emerging technologies to enhance the protection of Children and promotion of their rights.
According to Gaone Chepete, Communications Officer at Childline Botswana, the overall objective of the summit is to provide a platform for dialogue and engagement towards promoting practices and policies that fulfil children’s rights and welfare.
“Child Helplines in the region meet on a bi-annual basis to reflect on the state of children; evaluate their contribution and share experiences and best practice in the provision of services for children,” said Chepete.
The financing of non-governmental organizations (NGOs) by the state or its functionaries has generated mixed reactions from within the civil society space, with many arguing that it threatened NGOs activism and operational independence.
In February 2019, University of Botswana academic Kenneth Dipholo released a paper titled “State philanthropy: The demise of charitable organizations in Botswana,” in which he faulted then President Lieutenant General Seretse Khama Ian Khama for using charity for political convenience and annexing the operational space of NGOs.
“Civil society is the domain in which individuals can exercise their rights as citizens and set limits to the power of the state. The state should be developing capable voluntary organizations rather than emaciating or colonizing them by usurping their space,” argued Dipholo.
He further argued that direct involvement of the state or state president in charity breeds unhealthy competition between the state itself and other organizations involved in charity. Under these circumstances, he added, the state will use charity work to remain relevant to the ordinary people and enhance its visibility at the expense of NGOs.
“A consequence of this arrangement is that charitable organizations will become affiliates of the state. This stifles innovation in the sense that it narrows the ability of charitable organizations to think outside the box. It also promotes mono-culturalism, as the state could support only charitable organizations that abide by its wishes,” said Dipholo.
In conclusion, Dipholo urged the state to focus on supporting NGOs so that they operate in a system that combines philanthropic work and state welfare programs.
He added that state philanthropy threatens to relegate and render charitable organizations virtually irrelevant and redundant unless they re-engineer themselves.
Another University of Botswana (UB) academic, Professor Zibani Maundeni, opined that politics vitally shape civil society interaction; as seen in the interactions between the two, where there is mutual criticism in each other’s presence.
Over the years, NGOs have found themselves grappling with dwindling financial resources as donors ran out of money in the face of increased competition for financing. Many NGOs have also been faulted for poorly managing their finances because of limited strategic planning and financial management expertise. This drove NGOs to look to government for funding; which fundamentally altered the relationships between the two. The end result was a complete change in the operational culture of NGOs, which diminished their social impact and made them even more fragile. Increased government control through contract clauses also reduced NGOs activism and autonomy.
However, others believe that NGOs and government need each other, especially in the provision of essential services like child welfare and protection. Speaking at the Civil Society Child Rights Convention in 2020, Assistant Minister of Local Government and Rural Development Setlhabelo Modukanele said government considers NGOs as critical partners in development.
“We recognize the role that NGOs play a critical role in the country’s development agenda,” said Modukanele.