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FNBB explains Tariff Adjustment

Publishing Date : 24 June, 2019


First National Bank Botswana (FNBB) has noted several customer comments and feedback on different social media platforms about its service and bank charges. We would like to assure all our customers that their feedback has been noted and being used to better our service.

FNBB adjusted tariffs effective 4th March 2019. The adjustment followed a regulatory approval and the fees were published through a 21-day public notice placed on various local newspapers. The new fees were guided by several factors among them inflationary adjustment.  The new adjustments have also been communicated to the public and to customers through the FNB website and the Bank’s branch network across the country. The information is made available to customers to enable them to make informed decisions on which banking channels to use, according to their preferences. 

The adjustment was implemented across various bank’s products and services with the aim to encourage customers to swipe and use digital platforms provided by the Bank instead of using cash. The main adjustments were implemented on in-branch services and digital platforms. The in-branch services were slightly increased by about 3% while certain digital channels were significantly reduced and, in some cases, offered for free to encourage customers to switch to digital platforms and self-service.

The new pricing structure introduced free swipes for personal current accounts to encourage customers to swipe as a safer and cheaper way of transacting instead of using cash. FNBB introduced Cashback loyalty programme that rewards customers with cash paid into their Savings Pocket for saving, swiping instead of using cash and performing digital transactions such as eWallet, Pay2Cell, online banking, FNB App, and Forex online instead of going in to the branch.

FNBB has also installed Wi-Fi at all 24 branches, specifically to encourage customers to register for online banking, download the FNB App and perform transactions they would ordinarily do in-branch through digital channels. FNBB aims to be financially inclusive, offer convenience and give customers value for money. FNBB is committed to continuously educate customers on all banking solutions and fees through various shows on radio, social media pages and website. Our new tariff guide is available at www.fnbbotswana.co.bw

We wish to direct customers to our official Facebook page @FNB Botswana, our branch network and Contact Centre on 395 9881 or 0800 302 302 for further information and quick resolution of queries.

BOGA CHILINDE-MASEBU is FNBB Communications and PR Manager



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